Terms And Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Javelin website (https://www.javelin.expert) and all related services (collectively, the “Services”), operated by Saaranya Hospitality Technologies Pvt Ltd (“Javelin”, “we”, “us”, or “our”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the services.

1. Eligibility and Account Registration

Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction (whichever is higher) and legally capable of entering into contracts to use this Services.

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify Javelin immediately of any unauthorized use or security breach.

2. Services Provided

Company / We / Us / Our

Refers to Javelin, the service provider offering revenue management, digital marketing services and any other similar services for the Hospitality Industry.

Client / You / Your

Refers to any hotel, resort, hospitality business, or entity that engages our services.

Services

Includes but is not limited to:

  • Revenue management
    • Revenue Management Consulting
    • OTA Listing Optimization
    • Dynamic Pricing Strategy
    • Online Distribution Management
  • Digital Marketing Services
    • Website and Booking Engine Optimization
    • Social Media Marketing
    • Paid Advertising Campaigns

Javelin may integrate with third-party services. Javelin will be responsible for the acts, omissions, or performance of such third parties, to some extent within the possible limits.

3. Intellectual Property

  • All content, software, trademarks, and intellectual property on the Services are owned by Javelin or its licensors.
  • You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code.
  • You are granted a non-exclusive, non-transferable, revocable license to access and use the Services for its intended purpose, subject to these Terms.

4. Scope of Services

The Company provides strategic consulting and execution services aimed at improving the client's:

  • Online visibility
  • OTA ranking and performance
  • Revenue optimization
  • Digital marketing effectiveness

All services are provided based on available market data, industry best practices, and platform guidelines.

The Company does not guarantee specific revenue increases, occupancy levels, or ranking positions, as these depend on multiple external factors including market demand, competition, seasonality, and platform algorithms.

5. Client Responsibilities

The Client agrees to:

  • Provide accurate information about the property, inventory, and pricing policies.
  • Provide necessary access to:
    • OTA extranets
    • Channel managers
    • Property management systems (PMS)
    • Website backend (if applicable)
  • Respond promptly to communication requests.
  • Ensure that room inventory, images, descriptions, and property policies are accurate and up to date.
  • Maintain operational readiness to deliver guest experiences consistent with the online representation.

The Company shall not be responsible for negative reviews, service failures, or operational shortcomings of the property.

6. User Content

  • Your use of the Services is subject to our Privacy Policy, which describes how we collect, use, and protect your information.
  • Javelin implements reasonable security measures but cannot guarantee absolute security of your data.

7. (a) Service Fees & Payments

Fees for services will be agreed upon in a separate Service Agreement or Proposal.

Payment terms may include:

  • Monthly retaine
  • Commission-based fees
  • Project-based charges

Unless otherwise agreed:

  • Invoices must be paid within 15 days of issuance.
  • Late payments may result in temporary suspension of services.
  • Late payments may result in temporary suspension of services.

Applicable taxes such as GST will be charged as per Indian law.

(b) Subscription Payments and Billing

  • Subscription Payments: All subscription payments made under any promotional or standard offer are non-refundable and non-adjustable.
  • Commencement of Billing Period: The billing period begins on the date the user receives a welcome communication confirming the activation of services.
  • On boarding Delays: Any delay in submitting required on boarding documentation or data beyond 7 days will result in the initiation of the billing cycle.
  • Rate Adjustments: Subscription rates are subject to change, especially if additional rooms or units are added to an existing property. The updated rates will reflect the prevailing pricing at the time of such additions.
  • Refund Policy: Once on boarding has begun, subscription fees are non-refundable. No credits, refunds, or prorated billing will be provided for mid-month subscription cancellations.
  • Acceptance of Terms: By proceeding with any subscription or payment, the user acknowledges and agrees to all the terms and conditions outlined herein and on the associated legal policy page.

8. Payment, Fees, and Charges

  • Payment Gateway Charges: Commissions related to booking engines, quick payment options, and electronic collections are governed by applicable payment gateway charges and services fees. This includes charges for international cards, based on the user's contract with the payment processor.
  • Late Payment Charges: A penal interest of 18% per annum will be applicable for delays in settling invoices that exceed 15 days.
  • Taxes: You are responsible for all applicable taxes.

9. Deactivation and Refunds

  • Deactivation Policy: Service deactivation requests must be sent via official registered email ID to designated support channels. Clients remain liable for all dues up to the point of deactivation. This is governed as per the contract agreements sent at the time of on boarding of the property.
  • No Refunds: Once on boarding has begun, subscription fees are non-refundable. No credits, refunds, or prorated billing will be provided for mid-month subscription cancellations.

10. Access & Authorization

By engaging our services, the Client authorizes the Company to:

  • Access OTA extranets
  • Update rates, restrictions, and listings
  • Optimize property content
  • Manage digital advertising campaigns
  • Analyze performance data

All actions will be performed solely for the purpose of improving the property's online performance and revenue outcomes.

11. Digital Marketing & Advertising

For digital marketing services:

  • Advertising budgets (Google Ads, Meta Ads, etc.) are separate from service fees.
  • The Company does not control platform algorithm changes or ad platform policies.
  • Campaign results depend on market conditions, competition, and budget.

The Company will provide best-effort optimization and reporting.

12. Third-Party Integrations and Disclaimers

  • Third-Party Integration Disclaimer: While sync features with third-party services may be enabled, the responsibility of registering and managing accounts with these third parties (e.g., listing portals or ad services) rests solely with the user. The absence of required payment methods, such as credit cards, on the user’s end will not warrant a refund.
  • Payment Gateway On boarding: On boarding with payment gateway partners is subject to the availability of mandatory documentation and approval by relevant financial institutions. This process is separate from the subscription terms and does not influence associated fees or conditions.

13. Competitor Tracking Services

  • Base Pricing: Includes a fixed number of competitors for analytics services.
  • Additional Competitors: Additional competitors can be added at an extra monthly cost per competitor.
  • Competitor Changes: Competitor names may be changed at an additional service fee per change request.

14. Confidentiality

Both parties agree to keep confidential all sensitive information including:

  • Revenue data
  • Pricing strategies
  • Business performance metric
  • Login credentials
  • Marketing data

Such information shall not be disclosed to third parties without consent, unless required by law.

15. Limitation of Liability

The Company shall not be liable for:

  • OTA policy changes
  • OTA ranking fluctuations
  • Market demand changes
  • Platform outages
  • Technical failures of third-party tools
  • Negative guest reviews
  • Operational issues at the property

Total liability shall not exceed the service fees paid by the Client in the previous 3 months.

16. Termination of Services

  • Either party may terminate services with 30 days’ written notice.

Immediate termination may occur in cases of:

  • Non-payment
  • Breach of terms
  • Misuse of platform access
  • Illegal or unethical business practices

Upon termination:

  • Platform access permissions may be revoked.
  • Final invoices must be settled within 7 days.

17. Indemnification

You agree to indemnify, defend, and hold harmless Javelin, its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:

  • Your use of and access to the Services.
  • Your violation of any term of these Terms.
  • Your violation of any third-party right, including without limitation any copyright, property, or privacy right.
  • Any claim that your content caused damage to a third party.

18. Third-Party Services and Links

Our services may involve platforms such as:

  • OTAs
  • Advertising platform
  • Analytics tools
  • Channel managers
  • Booking engines

The Company is not responsible for policies, outages, or decisions made by these third-party platforms.

  • The Services may contain links to third-party websites or services that are not owned or controlled by Javelin. Javelin assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.
  • You acknowledge and agree that Javelin shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

19. Modification of Terms

Javelin reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 15 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.

20. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the District Court of Gautam Buddha Nagar, Uttar Pradesh, India

21. Miscellaneous

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • Entire Agreement: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
  • Waiver: Competitor names may be changed at an additional service fee per change request.
  • Force Majeure: Javelin shall not be liable for any failure to perform due to causes beyond its reasonable control, including but not limited to natural disasters, war, strikes, or internet outages.

22. Updates to Terms

The Company reserves the right to update or modify these Terms & Conditions at any time.

Updated versions will be published on this page with the revised Last Updated date.

23. Privacy Policy

This Privacy Policy describes how [Company Name] collects, uses, and protects information when you visit our website or engage our services.

By using our website or services, you agree to the practices described in this policy.

A. Information We Collect

We may collect the following types of information:

A.1. Personal Information

When you contact us or submit a form, we may collect:

  • Name
  • Email address
  • Phone number
  • Company name
  • Hotel/property details

A. 2. Business Information

When clients engage our services, we may collect:

  • Property revenue data
  • OTA performance data
  • Occupancy statistics
  • Pricing and rate history

This information is used solely for analysis and revenue optimization services.

A. 3. Technical Information

When visiting our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data

This helps us improve website performance.

B. How We Use Your Information

Your information may be used to:

  • Provide revenue management services
  • Provide digital marketing services
  • Conduct performance audits
  • Respond to inquiries
  • Improve website functionality
  • Send service-related update

We do not sell or rent personal data to third parties.

C. Data Protection

We implement reasonable security measures to protect your data including:

  • Secure servers
  • Restricted internal access
  • Password-protected systems

However, no system is completely secure and we cannot guarantee absolute security.

D. Third Party Platforms

Our services may involve third-party platforms including:

  • OTAs (Online Travel Agencies)
  • Advertising platforms
  • Analytics tools
  • Booking engines

These platforms operate under their own privacy policies.

E. Cookies

Our website may use cookies to:

  • Improve website functionality
  • Track visitor behaviour
  • Improve user experience

Users can disable cookies through browser settings.

F. Data Retention

We retain information only as long as necessary to:

  • Deliver services
  • Meet legal obligations
  • Improve business operations

G. Your Rights

You may request to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of data

Requests can be made via email.

H. Contact Information

For privacy-related concerns, contact:

  • Email: hello@javelin.expert
  • Phone: 8826263314

24. Service Level Agreement (SLA)

Service Level Agreement for Revenue Management & Digital Marketing Services

This SLA defines the scope, responsibilities, and performance expectations between Javelin and the Client.

Scope of Services

Services may include:

Revenue Management

  • Daily or periodic rate optimization
  • Demand monitoring
  • Competitor benchmarking
  • OTA ranking optimization
  • Rate parity monitoring

OTA Management

  • Listing optimization
  • Image & content enhancement
  • Promotions and visibility strategies
  • OTA analytics monitoring

Digital Marketing

  • Social media strategy
  • Paid advertising management
  • Website optimization
  • Booking engine performance improvement

Reporting

Clients may receive reports including:

  • Occupancy trends
  • ADR performance
  • RevPAR analysis
  • OTA performance insights

Reports may be delivered daily, weekly & monthly or as agreed.

Communication

Standard communication channels include:

  • WhatsApp Group
  • Phone
  • Email
  • Scheduled review calls

Response timelines:

General queries: within 24–48 hours

Urgent issues: same working day

Client Responsibilities

The client must:

  • Provide required system acces
  • Maintain accurate inventory and policies
  • Ensure operational readiness of the property
  • Respond to approvals promptly

These depend on external market conditions.

Service Review

Performance reviews may be conducted:

  • Monthly
  • Quarterly

Strategies may be adjusted based on market trends.

25. Client Service Agreement

Revenue Management & Digital Marketing Services Agreement.

As per individual Agreements shared at the time of on-boarding.